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        FAQs

        What makes Skin Sanctum treatments different?

        Jen offers a range of bespoke facial treatments are entirely bespoke and combine advanced skin knowledge with refined manual techniques inspired by Kobido massage, fascia-focused work and facial acupuncture. Each treatment is designed not only to improve the appearance of the skin, but to support long-term skin health, structural integrity and overall wellbeing.

        What skin concerns do you treat?

        Treatments are tailored to address a wide range of concerns including ageing and loss of firmness, dehydration, dullness, congestion, acne, pigmentation, sensitivity, inflammation and stressed or fatigued skin. Every treatment is adapted to the individual needs of your skin on the day.

        What happens during my first appointment?

        Your first appointment begins with an in-depth consultation and skin assessment. We will discuss your skin history, lifestyle, concerns and goals before creating a treatment approach tailored specifically to you. Homecare and long-term treatment recommendations may also be discussed where appropriate.

        Does facial acupuncture hurt?

        Most clients find facial acupuncture deeply relaxing. The needles used are extremely fine and discomfort is minimal. Many clients leave feeling calmer, more balanced and visibly refreshed.

        Can treatments be combined?

        Yes. Treatments are highly bespoke and may combine multiple modalities including sculptural massage, Kobido, facial acupuncture, LED therapy, resurfacing treatments and collagen masks to create a personalised experience.

        Where is Skin Sanctum based?

        Skin Sanctum is based within Issy Belgravia in the heart of Belgravia Village, London. The space has been carefully chosen for its calm atmosphere, elevated interiors and discreet, considered approach to beauty and wellbeing.

        What is your cancellation policy?

        A minimum of 24 hours’ notice is required for cancellations or appointment changes. Cancellations made within 24 hours of your appointment time will incur a 50% treatment fee. Missed appointments may be charged in full.

        What should I do before my appointment?

        Please arrive with minimal makeup where possible and avoid strong active skincare products or exfoliation immediately before your treatment. If booking a hair appointment alongside your facial, we ideally recommend scheduling your hair appointment afterwards, as certain massage techniques may work slightly into the hairline. This can of course be adjus